Shipping and delivery
We are proud to offer products shipped to and from the United States of America. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the USA.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-30 Business days as indicated on product page and checkout |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of autogus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://autogus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have owned other tethers but I like this one because it leaves the seatbelt notch free for anchoring Gracie's car seat. Her safety is just as important as my own. This tether seems very secure and I like being able to adjust the length so she can turn around in her seat. I have only used it a short time, but so far it seems to be very good.
My dog weighs approx. 110 pounds and this has done a great job keeping him seated during car rides. he does have enough to lay down if desired. I would recommend this product. I tried the ones where they clip into the seatbelt buckle, but my dog figured out if he steps on it, it releases the seat belt. this fixed that problem!
This seat belt prevents Fletcher, my dog, from falling off the seat when I make quick sudden stop. Fletcher wears a harness that is attached to the seatbelt so his neck is not harmed if I suddenly stop. I placed the seat belt strapped/over the middle seat head rest with just enough slack so Fletcher can sit in the middle or either side of the backseat. I think he feels more secure as well when he is wearing his seatbelt. This is a great product!
Will keep dog from going forward but not side to side. My medium size dog turned around once and the strap went around her neck, choking her. I had to immediately pull over to unhook the strap & set her free.
For the longest time, I thought I didn't need one of these. But after a close call with a near miss on a traffic accident, and my lil pup stayed securely in his seat, and uninjured after slamming on the brakes as swerving to avoid a pileup..... I would will be buying one for all of my friends with dogs.
I got this for my cat in the car. The medal clasp is a little big for him but it does the job and he doesnt seem to mind. Good quality and easy to adjust!
Ever had one of those dogs that jumps out of the window on the freeway? Or sent one of your puppies flying through the windshield because you may or may not have a had a little too much to drink and went head on into that guard rail? Or maybe you have a young child or an older relative that just will not stay in the back. well, this solves all of your problems. Simply fasten the clasp to their collar or harness, and it holds them to the anchor point (usually the headrest of the back seat). We love it.
My dog loves to look out windows while I drive in town. I thought he was too small to get out, but I was wrong! When we passed our house one day, he stepped up on door arm and jumped out! Luckily I had just made a left turn and was not going very fast. My son't aunt suggested a pet seat belt and my attention was drawn to this one. I love it! It is just long enough so Bo can look out windows, but he can't get up enough to jump. Great Product.
I LOVE this seat belt. It's very sturdy, gives my 10 lb. Italian Greyhound some roaming room, but keeps her secure on the seat. She is very comfortable with it and is able to stand, sit, look out the window, or nap. It's a good feeling to know your dog is safely riding with you.