Shipping and delivery
We are proud to offer products shipped to and from the United States of America. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the USA.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-30 Business days as indicated on product page and checkout |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of autogus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://autogus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this bag to bring groceries from my car (parking garage) into my condo. I live in a highrise building and I only use it indoors; it is rolling very well on hardwood, concrete and marble floors. It also rolls very well on a hallway carpet, which is not very fluffy. It doesn't roll on a fluffy carpet inside my place when it is full of groceries. I am able to fit a lot of stuff in this bag, please see photo attached. And also, it is a relatively good looking shopping bag, much better than these metal carts that are heavy and make tons of noise.
I love, love, love these bags! I have bought a ton of them, for myself, for gifts and for spares. It is not for a lot of weight, I can’t imagine that it would be for the price. I use as an overnight bag, for the gym, and it is great on vacation to carry as a tote, then open up and pull if I buy things. I always keep one in each car, use one to travel for my personal item. Fits great under an airplane or plane seat. My mom uses one to carry her portable oxygen and extra tubing in. I had got her another, heavier bag for that purpose, but it was hard to get in and out of the car etc., where this is perfect size and collapses nicely, without the heavy support frame. I will always have a supply of these.
I purchased this for my mom to used to haul her belongings to and from the pool at the local fitness club. She walks with a cane and everything was getting really hard to carry. The size of the bag and the wheels have really helped her get her stuff in safely without having to make her walking more difficult. So far so good. I think so far the only complaint I personally would have is that the bag had a powerful chemical smell when I received it. I left it outside a couple of days, filled it with scented dryer sheets and it was still fairly strong by the time I gave it to her. I think over time the smell with completely go away, but if you are sensitive to chemical smells this might not be something you want.
Height is optimal for me. The material seems good. You can smell a weird scent at first but It will pass when you use it one time. It can easily fall over If you do not hold it when it's full. You should drag the bag If you can't drive it. But even dragging is enough to handle weight because while dragging you carry lighter and that way is comfortable. You shouldn't expect a miracle bag or shopping car under 50 dollars. It is very very cost effective. I have lumbar lordosis so I can't carry any bag above 2 kgs but with this bag, I carried 7 kgs thanks to wheels. Also, I don't want to go shopping with a car or a huge thing so I bought this; when you make it be zipped it's like a handbag.
I love this bag. I bought it to use on my college campus mainly, but I'll find plenty other uses for it too. This is actually my second bag. The first one I ordered had a huge hole in it in the front pocket and the store replaced it immediately. I currently have 4 textbooks, a 3 hole binder and a pencil pouch in it.
I've never had one of these and have resisted getting one as looking "old-lady-ish." But a broken arm and shoulder injury finally convinced me of the necessity and after much looking and reading reviews, I chose this one. What I like: **The plain black looks smart and professional. **The handle comes up far enough to reach my hand without bending over (I'm 5'8"). **The handle retracts and pulls up easily. **The straps let me carry it over my shoulder when I need to (boarding a bus or walking up steps). **It seems quite sturdy. Not so much: **The weight of the bar makes the bag heavier than I'd been expecting. **The wheels are pretty noisy when it's rolling along. **I wish it had those wheels that turn completely around. **It doesn't have as much room inside as I'd thought, not enough for a big grocery shopping. Overall though, I like it, considering I'm still getting used to using it. It's definitely better than carrying two huge bags, loaded down like a pack animal.
I've just bought my third tote bag. My first two bags each lasted 2.5 years with heavy use. I use it to carry groceries and household products, including 20lb bags of cat litter from the store to my apartment. It usually fits all my groceries when shopping for two people for a week of groceries. Occasionally I need to use another small tote for eggs and bread so they don't get squished. I use this bag at least once a week and wheel it an average round trip of 3 miles in all weather conditions (including Chicago winters). Given the heavy usage, I think getting 2.5 years out of each bag indicates the quality and durability of the bags.
very well made and lightweight
Perfect!! I received my rolling tote and its looks very nice. It has a front pouch that I place my real estate clipboard and paperwork in as well as other personal items. The clipboard fits easily and nicely in the front pouch. I have my umbrella and water bottle in the side mesh pocket. The inside I carry my lunch, snacks, jacket, and other miscellaneous items. It holds quite a bit. The wheels roll nice and smoothly. The telescope handle could lock better; however, I don't have a problem with it. The handle also has a zipper closure. It's much roomier than I'd expected it to be. I have a Prius 4, which is the medium size Prius and the bag fits easily behind my drivers seat on the floor in the back. I don't have a problem with it toppling over; it stands in place very well on carpet or hard floors. I'm very pleased with my purchase. I would recommend this tote.
Bought it for everyday,wear and tear,for office commute.Perfect size and love the design!I get compliments on this bag daily.I won't mark down a star for this,but wish it had something sturdy on the bottom for better support.I cut a pc of cardboard,which did the trick!
It's super ! I really like it. Thank you!
Totally worth what i paid for it, especially for the sales season
Fast shipping, completely satisfied with the product.
I adored this rolling tote! I ordered this because I have to travel to various sites for work and have this enormous (and heavy) binder to carry around in addition to my purse, lunch bag, and anything else I might need to bring in. This waterproof rolling tote is so convenient and easy to use. My items are protected and all in one place, yet it is not too big and looks elegant and beautiful! I am so happy I found this item. I highly recommend!
great shopping trolley, nothing too magical
No hassle, and the quality is fine
Bought this bag for grocery shopping in downtown Chicago. Needed a bag with good wheels, good holding capacity, and ability to zip close due to rain. All expectations met and it is a work horse. I have carried 12 pack seltzer water, two wine bottles, two large lemonade bottles, meat, cheese, fish, crackers, bread, salad supplies etc... in one trip. I like the outside pocket for my umbrella and sunglasses etc... I have also used this bag to pull two full size camping chairs to outside movies etc... Wheel are excellent and bag bumps up over curbs. Handles (two of them )are strong and good for getting on and off public transportation with a heavy load. Check the different colors on pricing as I got the black and white with good discount.
I highly recommend this bag and I plan to buy one more so that I have one for groceries and one for travel. OH! I almost forgot! I also used this bag while on a cruise and took it to the beach. It wasn't easy pulling through the sand, however, it was easy to fit everything I needed in one place. Then on the way back to the ship, I was able to buy way too many souvenirs and shove them all in this bag.
This rolling shopper is great! Since I am a local actor, I have costumes, props, make-up, purse, water bottle, etc. to take with me on a gig. Depending on what I'm doing, I am either carrying a tote bag in addition to a large purse, or week-ender luggage on wheels. The luggage piece was challenging because it had to lay down flat in order to open. Tote bags were heavy and awkward. The rolling shopper is wonderful! I can pack it up inside and side pockets, wheel it to the car, put it in the trunk and go! When I need something, I can just reach in and get it! I love this rolling shopper. I bought the houndstooth pattern and it is sharp looking!
Great for a weekend grocery shopping trips for the whole family
Perfect
eco-friendly and reusable - no need to get grocery bag every time, which is good. Go green.
I like how it's very light on its own - no extra weight even with all the fishing gear packed in the trolley bag.
Everything is perfect, satisfied at 100%!
just as described, but I thought it's bigger