Shipping and delivery
We are proud to offer products shipped to and from the United States of America. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the USA.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-30 Business days as indicated on product page and checkout |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of autogus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://autogus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Both my daughter and I are fans of this air freshener! It’s just so cute, adorable!! The crystals also glisten very nicely in the sun, it lifts up my mood in a sec! Also want to highlight the scent, it’s not too strong that it’s getting obnoxious, but it’s strong enough to freshen the air in the whole car. It smells great, kind of a sweet scent but I can’t quite place it. Amazing product!
Got it as a present for my girlfriend for her first car, she loved it 😇 She says it’s very cute and I can’t agree more haha. It also smells pretty nice. It’s been only a week but we can see that the quality is great, the smell doesn’t wear off or anything
Lovely accessory and great air freshener. I really like the mechanism behind it, how it spins and distributes the smell everywhere. Easy to install, stays in place strong. Very good purchase
It’s very well-made, all the jewels are sparkly and well-attached. The only thing I don’t really like is the color, too girly in my opinion… but if you don’t mind pink, I think it would be a good purchase overall.
Oh wow!! It’s not only a veeeery good air freshener, but also a lovely decor item! It’s all so glazy and sparkly, a perfect fit for a girly car 😁😉
I love the way it sparkles in the sun and it gives my car a nice touch. It is a great size, not small at all. And now I'm ordering another pair lol.
This looks so adorable and sassy in my car! Love it!
Just love how cute these are! So Blingy!